Special Education Ombudsperson Information


The Office of Ombudsperson was created to facilitate resolution of special education and Section 504 issues. Ombudspersons are not parent advocates nor district decision-makers, but work impartially with all parties to assist in the resolution of concerns related to students' special needs. This typically occurs within the Individualized Education Programs (IEP) process.

Ombudsperson Duties

An Ombudsperson is available to assist families and staff with the following:

  • Responding to parent and staff inquiries
  • Informing and clarifying parents of their rights
  • Investigating complaints
  • Assisting parents with regard to the Individualized Education Program/Individualized Family Service Plan (IEP/IFSP) and 504 Individualized Service Plan meetings, filing complaints and hearing requests
  • Acting as a liaison between district, parents and community organizations.

Compliance with special education laws is a priority of the ombudsperson. The ombudsperson investigates concerns and promotes compliance by monitoring systemic issues and reporting to the Board of Education.

The vision of the Office of Ombudsperson is to ensure children with special needs receive all services and supports needed to benefit from public education by fostering an environment where collaboration and cooperation exist between parents, staff and administration.

Contact Us

Special Education Complaint Resolution and Support
4100 Normal Street, Annex 7
San Diego, CA 92103-2682
 
Lora Keller
Special Education Ombudsperson
lkeller@sandi.net
Phone: 619-725-8186

Special Education Ombudsperson
Richard Miller
rmiller3@sandi.net
Phone: 619-725-8187