Help Desk/Technical Support

Help Desk News:

 

Submit your ticket Online using Cherwell Service Management

With a browser like Internet Explorer, Chrome or Firefox, you can submit a new Help Desk Ticket, or check the status of an existing ticket, any time via Cherwell Service Management at...

https://sdusd.cherwellondemand.com

Please create 1 ticket per computer for equipment hardware issues. Each ticket may report multiple issues about a computer/equipment.

 

SELF HELP: Bringing Solutions Closer to You

For systems like PeopleSoft, Microsoft Office, PowerSchool, etc., we provide a variety of tips, FAQs, 'how to' instructions, and other self help aids at SELF HELP

A new menu of SELF-HELP topics for NEW TEACHERS can be found here...

Self-Help for new teachers

 

Contact the HELP DESK at: 619-209-HELP (4357)

Please listen as our phone options have changed

Hours: Monday through Friday, 7:00 AM to 5:00 PM

When you call us, please have the following information ready:

  • Your Employee ID,Phone Number, and extension (If calling for, or about a student, have the student's full name and ID)

  • For hardware issues, have the Model, Type, Serial Number or C-tag number, Room Number or Location of the equipment, cart slot number (if applicable).

  • For login or password issues, please be at your computer.

  • Your case #, if you are calling about an existing ticket.

  • Note: If the School Network (Internet) or School Phone System is down, please contact the Help Desk by cell phone. (619) 209-4357

 

Older news:

IT Advisory - CAASPP Testing Readiness - March 2018

Employee Permit for Use of School Property

 

How Long Will It Take?

See IT's  Operational Expectations and Service Level Agreements

 

Who To Call For Other Issues

The following systems and services are supported by other departments. Please contact them directly for assistance:

TOPIC DEPARTMENT PHONE NUMBER
AERO Facilities Planning & Construction 858-637-6241
Board Docs (Board Agenda Items) Board Services Department 619-725-5550
Enrollment Drops Enrollment Options Department 619-725-7153
Enrollment Drops (LCI) LCI Program 858-514-4710
Enrollment Drops (Home Hospital) Home Hospital Program 619-344-6435
Exceed Special Education Department 619-664-9527
List Servs Communications Department 619-725-5578
QuickBooks Financial Accounting Department 619-725-7742
SAMS Substitute Help Desk 619-725-8090
SDIR San Diego County SDIR Support 619-692-5656
Sound Systems PPO Work Order Desk 858-627-7250
Website Problems Website Concerns Online Form