ITSS Help Desk

Welcome!  On this website you will find answers to frequently asked questions (FAQs) and troubleshooting tips you can follow to resolve common problems.

Current Trends:


If you need assistance, please contact us:

Via Telephone 
619-209-HELP (4357)
Hours:
Monday – Friday - 7:00 AM – 5 PM
 
WINTER BREAK HOURS:  7:00 - 3:30 
 
We will be CLOSED
Wed 12/24, Thurs 12/25, Wed 12/31 and Thurs 1/1

 
Online
 
Customers check the Status of or Submit New Help Desk Tickets 24 hours 7 days per week via Remedy Web at https://remedy.sandi.net/remedy. 
 
*Please create 1 ticket per computer or equipment hardware issues. Each ticket may report multiple issues about a computer/equipment.  Note:  If the school network (Internet) or Telephone System is down, please contact the Help Desk by phone.
 


FOR SYSTEM STATUS OR KNOWN ISSUES, Click Here.
Self Help

 
How Long Will It Take?
For IT's Operational Expectations and Service Level Agreements, Click Here. 

Who To Call For OTHER Issues
The following systems and services are supported by other departments. Please contact them directly for assistance:
Acuity/LASLinksAcuity Customer Service Dept800-282-4705
AEROFacilities Planning & Construction858-637-6241
Board DocsBoard Services Department619-725-5551
Enrollment DropsEnrollment Options Department619-725-7153
Enrollment Drops (LCI)LCI Program858-514-4710
Enrollment Drops (Home Hospital)Home Hospital Program619-344-6435
ExceedSpecial Education Department619-664-9527
List Servs (Email)Communications Department619-725-5578
QuickBooksFinancial Accounting Department619-725-7742
SAMSSubstitute Help Desk619-725-8090
SDIRSan Diego County SDIR Support619-692-5656
Sound SystemsPPO Work Order Desk858-627-7250