ITSS Help Desk
Welcome! On this website you will find answers to frequently asked questions (FAQs) and troubleshooting tips you can follow to resolve common problems.
If you need assistance, please contact us:
Extended Opening of School Hours:
Week of 8/25/14:
Monday – Friday - 6:30 AM – 5 PM
Saturday (8/30) – 8 AM – 5 PM
Week of 9/1/14:
Tuesday – Friday – 6:30 AM – 5 PM
Saturday (9/6) – 8 AM – 12 PM
We will return to our regular hours the week of 9/8:
Monday – Friday, from 7:00 AM to 5:00 PM.
*Please create 1 ticket per computer or equipment hardware issues. Each ticket may report multiple issues about a computer/equipment. Note: If the school network (Internet) or Telephone System is down, please contact the Help Desk by phone.
FOR SYSTEM STATUS OR KNOWN ISSUES,
How Long Will It Take?
For IT's Operational Expectations and Service Level Agreements, Click Here.
Who To Call For OTHER Issues
The following systems and services are supported by other departments. Please contact them directly for assistance:
|Acuity/LASLinks||Acuity Customer Service Dept||800-282-4705|
|AERO||Facilities Planning & Construction||858-637-6241|
|Board Docs||Board Services Department||619-725-5551|
|Enrollment Drops||Enrollment Options Department||619-725-7153|
|Enrollment Drops (LCI)||LCI Program||858-514-4710|
|Enrollment Drops (Home Hospital)||Home Hospital Program||619-344-6435|
|Exceed||Special Education Department||619-664-9527|
|List Servs (Email)||Communications Department||619-725-5578|
|QuickBooks||Financial Accounting Department||619-725-7742|
|SAMS||Substitute Help Desk||619-725-8090|
|SDIR||San Diego County SDIR Support||619-692-5656|
|Sound Systems||PPO Work Order Desk||858-627-7250|