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Training & Support
The IT Department prides itself on the quality training and support we provide for classified and certificated staff members. Each month we train hundreds of users in Zangle, PeopleSoft, and Excel. Additionally, we offer two types of support: the Help Desk provides technical support via phone and the On-Site Support staff members will come to your school to assist with Zangle and Encore. The table below identifies each group’s function, when you should contact them, how to reach them, and where they are located.
|
IT Training |
IT Help Desk |
IT On-Site Support |
Location |
Fremont B4 (office) |
Ed Center |
Fremont B1 and B2 (office) |
Web |
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Function |
Provides face-to-face training for new staff and those that changed roles/positions. Conducts sessions for new functionality or changes to the existing process. Creates elearning modules and online tutorials. Develops documentation, including handbooks, job aids, and other learning materials. |
Provides users with a single point of contact for computer hardware, software and district application problem reporting. The Help Desk will solve, document and or relay problems to appropriate support personnel to provide an efficient and effective resolution. Assists with login/password issues. Specific to Zangle, provides phone support to users with technical issues related to Zangle. (The Help Desk does not support Encore.)
|
Provides face-to-face support for Zangle and Encore to users who need on-the-job assistance after they have attended training. Offers phone and email support for each school’s Power User. Works with Power Users to make sure that data are accurately entered for enrollment, scheduling, attendance, special education, behavior, marks, and other areas of the student information system. Writes and distributes monthly IT Training & Support Newsletters. |
When you should contact this group |
When you or your staff need training in Zangle or PeopleSoft. |
When you have technical issues. When you are following all of the directions and things are not working. |
When you have “how-to” questions for Zangle and Encore after attending training. |
Examples |
“I’m new to the district.” “My position/role has changed.” “I was trained two years ago. I need a refresher in this topic.” “What is this new functionality?” “The district changed the way I do this…” "I want to continue my learning about Zangle." |
“I forgot my password.” “I can’t log in.” “I tried to run this report but I get an error.” “This doesn’t work.” “I’ve got a student with two IDs. I need an analyst to fix this.” “Is the network down?” “I’m having technical issues.” |
“How do I…?” “Are there shortcuts for this task?” “I’m trying to create a report that…” “Can you check that I did this right?” “I just have a quick question about…” "Are our data accurate?" |
How to reach this group |
Go to www.sandi.net/zangle or www.sandi.net/peoplesoft and click on Training to see the training calendars and course catalog. If you are the Power User, use the online application to register you and your staff for training. |
If you are the Power User, call (619) 725-7500 to reach the Help Desk staff. Be prepared to provide your ID and a description of the problem you or your staff are having. NOTE: Any user can call the Help Desk with password problems. |
Work with the On-Site Support team member that makes visits to your school. If you are the Power User, you can call or email your school’s On-Site Support team member. |
Maps to Training
- Map to Fremont Training Center | Fremont Parking Permit (for lower field)
- Map to Roosevelt Training Center