Help Desk: 619-725-7500

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Zangle website has a searchable database containing information about accomplishing different tasks in Zangle, important news, training calendars, and complete user documentation.

DWA Security Request. All district employees are eligible to login to Peoplesoft Employee Self Service and submit requests using the new security request application. It is intended for Peoplesoft Financial and HR systems, requests for Non-District employee contractor accounts, and Legacy Mainframe Client/Server, SIS, Netware and SIS C/S Student Query. Here is an easy to follow Job Aid (PDF) with step-by-step instructions.

Remedy Web Submitter Application.  Requires your administrator’s approval before access to Remedy is granted.  Please read instructions thoroughly.  Please call the IT Help Desk to report your technology problem or follow the instructions provided in the Remedy Enrollment Form.

• Identify your power user or designated point of contact for your site.
  

• Have you attempted to REBOOT your workstation? Many problems can be resolved by closing all programs, shutting down and powering off your workstation (use the "shut down" option under the "start" button menu) and then powering up again.

• If your computer is frozen, press the CTRL, ALT, DEL buttons simultaneously. Select 'Task List,' then highlight all programs that are NOT RESPONDING. Press END TASK button to close each highlighted task. This may unfreeze your workstation to allow for a normal shut down.
  

• If a frozen workstation will not respond then a cold boot is required. Power off the CPU wait 10 minutes and power back up.

• While you are waiting, check the connections in the back of your CPU. Make sure they are securely connected to the PC and port end (network connection) and that the power plug is secure in the outlet.

• Before calling the Help Desk, check to see if anyone else in your immediate area is having the same problem you are experiencing. If so, have they already called the Help Desk to report it? Always be sure to share information and "fixes" with others in your area.

• Write down the manufacturer, model type (m/t) and serial number (s/n) of each piece of computer hardware (including printers and scanners) that you are responsible for. Remember that the CPU and the monitor are separate pieces of hardware (with the exceptions of some Macintosh models and laptops) which have separate model type and serial numbers.

• Keep this information handy. A notebook is much easier to check than having to crawl under your desk or trying to peek behind your printer when you are in a hurry.

• When you suspect a hardware problem and need to call it in, have your notebook handy. You will be asked for the following
  

• Type of equipment (CPU, monitor, hard drive, printer, scanner, etc.)
  

• Manufacturer, model type and serial number
  

• Description of the problem i.e.: (squiggly lines on the monitor, a "clunking" sound in the printer).
  

• Physical location of machine at the site. Examples: nurse's office, rm. 202 or main office, etc

• Enrollment Options Reports:  See Enrollment Options Reports PDF document. This document describes how to get a District Login account via the Account Request page.

• Livescan (for checking fingerprint results):  See Checking Fingerprint  Status through LiveScan document.  This document describes how to get a District Login account.

• New hardware installations: Fill out an I.T. Service Request and send to Ed Center, Room 1110.

• New software installations: Fill out an I.T. Service Request and send to Ed Center, Room 1110.

• Password resets: IT Help Desk (619)725-7500 for all passwords other than Encore/4GL contact (need to get their phone information)