Transportation Services Review :: San Diego City Schools

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Transportation Services Review

•	Overview
•	News Archive
•	Workgroup Membership
•	Related Resources
•	Contact Information

Overview
In 2004, San Diego City Schools (SDCS) Transportation Services launched a comprehensive study of transportation services provided to approximately 22,000 students districtwide, as part of an effort to match a more effective utilization of existing transportation resources against clearly defined objectives intended to improve student achievement. The study was conducted by an independent transportation consultant, Nelson/Nygaard Consulting Associates, from September 2004 through February 2005. The study included a survey of over 3,800 parents and nearly 100 staff members. The final report was presented to the board and the study concluded in May, 2005.

A key focus of the study was the development of performance metrics for the department. Five goals were developed:

Safety
Provide the safest transportation service possible through excellence in training and on-going quality control.

Responsiveness to Parents and Schools
Maximize responsiveness to customers through innovative and responsible planning, communications and problem solving.

Reliability
Provide quality service to customers through the deployment of a well-maintained reliable vehicle fleet.

Cost Efficiency
Maximize cost efficiency for the San Diego City Schools.

Positive Workplace
The Transportation Services Department will provide a highly responsive, fully professional work environment.

Remaining action plans will be evaluated by staff and resource requirements will be identified.

>>View the Comprehensive Transportation Services Study - Summary Report

News Archive

May 10, 2005	Board of Education Meeting: Transportation Overview – Comprehensive Transportation Services Analysis and Plan (Item E.1.a) and Pupil Transportation Bus Replacement Proposal (Item E.1.b.)
April 12, 2005	Completion of Action Plan (Phase three of work plan)
Feb 1, 2005	Completion of Quantitative Assessment (Phase two of work plan).
Dec 1, 2004	Completion of Performance Assessment Framework (Phase one of work plan)
Nov 15, 2004	Customer Service Survey deadline for Parents/Guardians
Nov 8, 2004	Customer Service Survey deadline for staff.
Sep 28, 2004	Board of Education Meeting: The Board approved the selection of Nelson/Nygaard Consulting Associates. (Item E.1.a)
July 2004	The district released a Request for Proposal (RFP) for an independent transportation consultant.
May 25, 2004	Board and Superintendent discussed the issue of the need for a comprehensive study of transportation services.

>> View Transportation Services Review Work Plan
>> View Comprehensive Transportation Services Study – Summary Report

Workgroup Membership
Chaired by Pete Iverson, Chief Business Officer, the transportation Staff Working Group (SWG) represents the stakeholders and customers of the pupil transportation services.

Department/Office	Representative
Transportation Services	Alex Robinson, Director of Transportation
Office of Instructional Support (OIS)	John Devore, Fini Wraith, Instructional Leaders
Facilities/Maintenance & Operations (M&O)	Arthur Triplett, Manager, Maintenance Repair
High school principal	Tom Yount, Mission Bay High School
Middle school principal	Barbara Balser, Taft Middle School
Elementary school principal	Robin Stern, Hearst Elementary School
Communications	Peri Lynn Turnbull, Director of Communications
Operations-Support Services (OSS) Bargaining Unit	Kathy Deacon, President
Special Education	Carolyn Nunes, Director of Operations
Community Relations	Janet Delaney, Director Community Relations
Parent Involvement	Tom Mitchell, Director of Parent Involvement
Enrollment Options	Sandy Robles, Program Manager

Related Resources

Transportation Services Fact Sheet: English

| Spanish

Transportation Department website - Nationally recognized for its innovative programs and safety-conscious service, the SDCS Transportation Department owns over 500 buses, and logs over 11.5 million miles per year.

Contact Information

Topic	Contact
Transportation Services	Alex Robinson (arobinson@sandi.net)