ITSS Help Desk
Welcome! On this website you will find answers to frequently asked questions (FAQs) and troubleshooting tips you can follow to resolve common problems.
If you need assistance, please contact us at 619-209-HELP (4357), Monday – Friday, from 7:00 AM to 5:00 PM.
Submitting Remedy Tickets
Create 1 ticket per computer or equipment. Each ticket may report multiple issues about that 1 computer/equipment.
How Long Will It Take?
For IT's Operational Expectations and Service Level Agreements, Click Here.
Who To Call For OTHER Issues
The following systems and services are supported by other departments. Please contact them directly for assistance:
|Acuity/LASLinks||Acuity Customer Service Dept||800-282-4705|
|AERO||Facilities Planning & Construction||858-637-6241|
|Board Docs||Board Services Department||619-725-5551|
|Enrollment Drops||Enrollment Options Department||619-725-7153|
|Enrollment Drops (LCI)||LCI Program||858-514-4710|
|Enrollment Drops (Home Hospital)||Home Hospital Program||619-265-7984|
|Exceed||Special Education Department||619-664-9527|
|List Servs (Email)||Communications Department||619-725-5578|
|QuickBooks||Financial Accounting Department||619-725-7742|
|SAMS||Substitute Help Desk||619-725-8090|
|SDIR||San Diego County SDIR Support||619-692-5656|
|Sound Systems||PPO Work Order Desk||858-627-7250|
Before you call us
Please have the following information ready:Your Employee ID.Your School's Phone Number, and your extension.If calling for or about a student, have the student's full name and ID.If calling about hardware, have the Model, Type, Serial Number or C-tag number, Room Number or Location of the equipment, cart slot number (if applicable).For login or password issues, please be at your computer.Your case #, if you are calling about an existing ticket.