Technology Help Desk

ITSS Help Desk

619-209-HELP (4357)

Welcome!  On this website you will find answers to frequently asked questions (FAQs) and troubleshooting tips you can follow to resolve common problems.

If you need assistance, please contact us at 619-209-HELP (4357), Monday – Friday, from 7:00 AM to 5:00 PM.
FOR SYSTEM STATUS OR KNOWN ISSUES, Click Here.
Self Help

Submitting Remedy Tickets
Create 1 ticket per computer or equipment. Each ticket may report multiple issues about that 1 computer/equipment.
To submit a ticket via Remedy Web click on https://remedy.sandi.net/remedy.  (For instructions on how to use Remedy Web, Click Here.)
 
How Long Will It Take?
For IT's Operational Expectations and Service Level Agreements, Click Here. 

Who To Call For OTHER Issues
The following systems and services are supported by other departments. Please contact them directly for assistance:
Acuity/LASLinksAcuity Customer Service Dept800-282-4705
AEROFacilities Planning & Construction858-637-6241
Board DocsBoard Services Department619-725-5551
Enrollment DropsEnrollment Options Department619-725-7153
Enrollment Drops (LCI)LCI Program858-514-4710
Enrollment Drops (Home Hospital)Home Hospital Program619-265-7984
ExceedSpecial Education Department619-664-9527
List Servs (Email)Communications Department619-725-5578
QuickBooksFinancial Accounting Department619-725-7742
SAMSSubstitute Help Desk619-725-8090
SDIRSan Diego County SDIR Support619-692-5656
Sound SystemsPPO Work Order Desk858-627-7250
 
Before you call us
Please have the following information ready:
  • Your Employee ID.
  • Your School's Phone Number, and your extension.
  • If calling for or about a student, have the student's full name and ID.
  • If calling about hardware, have the Model, Type, Serial Number or C-tag number, Room Number or Location of the equipment, cart slot number (if applicable).
  • For login or password issues, please be at your computer.
  • Your case #, if you are calling about an existing ticket.