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Overview
The primary functions of Parent Support & Board Services are to:
| • | Provide expedited service to parents in resolving concerns and complaints. |
| • | Receive, respond to, refer and monitor inquiries and correspondence. |
| • | Manage district-level special education compliance complaints, as well as formal complaints against employees. |
| • | Investigate and respond to grade change requests. |
| • | Maintain and coordinate revision of district administrative procedures and policies. |
| • | Manage Board of Education agenda setting process. |
| • | Certify public and closed session actions of the Board. |
| • | Maintain official records of the Board. |
 Printer-friendly General Complaint Resolution Process: English | Spanish
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We encourage families and staff to resolve problems collaboratively. Teamwork, and getting conflicts resolved in a timely manner, is very important to your child's education. Should you have a problem at your child's school, follow the steps outlined below. It is very important to include your child's teacher in this process and document all contacts you have with personnel. You may wish to use the Parent Note Sheet
.
- Always start with the person with whom you have a concern. You may also contact your child's school counselor if you need guidance on how to do so.
- If the problem or conflict is unresolved, you must inform the principal. (For investigation, complaints filed with the Office of the Superintendent, Parent Support and Board Services must indicate that the principal is aware of your concern and dates that you have discussed with the principal.)
- If the issue cannot be resolved at the school site, you may be referred to additional resources. This referral may include another department within San Diego Unified School District, an agency within your community or the Office of the Superintendent, Parent Support and Board Services.
If the issue is unresolved after speaking with the school principal, you may call Parent Support and Board Services at (619) 725-5525 where your concern will be logged on the date it is received, creating a permanent record of it. At that point, staff members are assigned to take information and outline your concern in writing. The Parent Support staff will return your call to discuss your issue and to work with you to develop a resolution. Our expectation is that callers will be contacted by telephone within three (3) working days of their original call.
Walk-in Inquiries
We welcome visits to our office. These will be handled on a first come, first served basis. When you arrive, you will be asked to sign in. You may be required to make an appointment with Parent Support and Board Services staff. To make an appointment in advance of your visit, please call (619) 725-5525 and we will be happy to assist you as quickly as possible.
Written Correspondence
If you feel that your issue or concern has not been addressed or resolved by telephone, you may write to:
Chief of Staff, Kerry Flanaganor send e-mail to kflanagan@sandi.net. Responses are developed in writing, usually by the Parent Support and Board Services Manager or another appropriate manager, and are typically completed within ten working days.
4100 Normal Street
San Diego, CA 92103
Decisions are made based on:
- Law (California Education Code)
- Board of Education Policy
- District Administrative Procedures.
Complaints Against an Employee
Parent Support and Board Services staff is responsible for assisting you and processing your complaint if it is a formal complaint against an employee.
- If the issue is still unresolved, you may submit a "Formal Complaint" in
English or Spanish . Please complete this form and return it to:
The Office of the Superintendent
Remember to keep a copy of all correspondence for your records.
Parent Support and Board Services
4100 Normal Street, Room 2153
San Diego, CA 92103
- Your complaint will be date stamped on the day it is received in our office. Whenever possible, Parent Support and Board Services staff will complete an investigation and resolution of the formal complaint within thirty school days from that date. For an update on the status of a complaint, you or the respondent may call (619) 725-5525.
- Along with the school principal, the school staff member who is the subject of your complaint (Respondent) will receive a copy of it. At that point, the Parent Support and Board Services Manager will attempt to develop an informal resolution by telephone. If unsuccessful, the respondent will be given the opportunity to respond in writing. After reviewing pertinent information, the Parent Support and Board Services Manager will issue findings on the matter through written correspondence addressed to the complainant, with copies distributed to the respondent and principal.
- After reviewing the complaint and other pertinent information, a complaint may be sent to the General Counsel at the discretion of the Parent Support and Board Services Manager. If warranted, the General Counsel will submit the complaint to the Board of Education for their review.
Special Education Inquiries and Complaints
If your concern is related to special education services and you have been unable to resolve the matter using the steps above or at an Individual Education Plan (IEP) meeting, you may submit a Special Education Compliance Form in English
or Spanish . The processing or investigation of special education complaints filed in the Parent Support and Board Services office will be delayed, or entirely deferred, if we receive notification that a state level complaint has been filed on the same matter.Once received, the special education compliance complaint will be processed in the same way as other formal complaints. After investigation, you will be notified in writing no later than 30 school days after receipt of the complaint, of any necessary steps to correct the situation.
Grade Change Requests
If your concern is about a grade on a student's report, you may submit a Grade Change Request form in English
or Spanish . It will be processed according to State law and district procedure.
Forms
| • | Complaint Against SDCS Employee: English | Spanish |
| • | Special Education Compliance Complaint: English | Spanish |
| • | Grade Change Request: English | Spanish |
Frequently Asked Questions (FAQ)
| • | How do I revise a district Administrative Procedure? |
| • | What is the difference between a policy and a procedure? |
How do I revise a district Administrative Procedure?
This office coordinates the revision of all of the district's Administrative Procedures. If a revision is necessary to a procedure, you should contact this office with the proposed changes and they will be routed to appropriate staff to ensure accuracy and appropriateness before the revised procedure goes into effect.
What is the difference between a policy and a procedure?
The Board of Education sets district policy through the approval of board reports at public meetings during the year. Policies are general statements of direction to district staff. The Superintendent is responsible for the development of Administrative Procedures to implement Board of Education Policy. Administrative Procedures provide specific details to staff on how to conduct business in a way consistent with federal and state law, and Board of Education Policy.
Related Resources
| • | Fact Sheets:
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| • | Policies and Procedures | ||
| • | Student Discipline Policies |
Contact Information
Parent Support & Board ServicesKey Contacts
Eugene Brucker Education Center
4100 Normal Street, Room 2153
San Diego, CA 92103-2682
(619) 725-5525 (Phone)
(619) 725-5510 (Fax)
| Topic | Contact | Phone |
| Parent Concerns & Complaints | Rosa Calderon rcalderon@sandi.net Bilingual |
(619) 725-5527 |
|
Ernestina Hernandez ehernandez@sandi.net Bilingual |
(619) 725-8185 | |
| Doug Neel dneel@sandi.net |
(619) 725-5524 | |
| Special Education Issues (Special Education Ombudspersons) |
Lora Keller lkeller@sandi.net |
(619) 725-8186 |
| Richard Miller rmiller3@sandi.net |
(619) 725-8187 | |
| Board Services | Cathy Nunez cnunez@sandi.net |
(619) 725-5634 |
Cheryl Ward
Director, Parent Support and Board Services/Board Action Officer
cward@sandi.net
(619) 725-5525
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San Diego Unified School District • Eugene Brucker Education Center • 4100 Normal St.• San Diego • CA • 92103 • (619) 725-8000
